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Crown Gold Casino Terms & Conditions
1. General conditions
These Terms & Conditions form an agreement between you and the operator of Crown Gold Casino. They apply to your use of the website, your player account, deposits, withdrawals, casino games, promotions and any related services. Other policies published on the website, including the Privacy Policy and Responsible Gambling information, may also apply to your use of the service.
You should review these terms before using the website and each time they are updated. Crown Gold Casino may amend, replace or add to these terms where reasonably required for legal, regulatory, security, operational or business reasons. Updated terms will apply from the date stated on the website or, where no date is provided, from publication. If you do not accept an update, you should stop using the website and contact the relevant support channel made available on the website.
The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing the website. You must not use the service if online gambling is unlawful where you are located, or if you are subject to a gambling exclusion, restriction or other legal prohibition.
Eligibility and account registration
- You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account.
- You must provide information that is accurate, complete and current during registration and whenever requested.
- You may only create and use one personal account unless the operator has expressly approved another arrangement.
- Your account must be used by you and must not be shared, sold, transferred or made available to another person.
- You must keep your username, password, authentication details and devices secure and notify the operator promptly if you suspect unauthorised access.
- You must not open an account on behalf of another person or use an account to conceal your identity, location or source of funds.
The operator may carry out age, identity, location, financial, fraud and responsible gambling checks. You agree to provide reasonable information and documents when requested. Until checks are completed, access to some or all services may be restricted. If information cannot be verified, an account may be suspended or closed in accordance with applicable requirements.
2. Accounts, funds and transactions
You are responsible for reviewing account activity and ensuring that transactions are authorised. Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment methods, minimum and maximum amounts, processing arrangements and any applicable fees may vary and will be shown at the relevant time.
Funds should only be deposited for the purpose of participating in the services. You must not use the website to deposit or transfer money obtained through unlawful activity, fraud, chargebacks, money laundering or any other prohibited conduct. The operator may delay, reject, reverse or investigate a transaction where required by law, payment providers, security procedures or internal controls.
You may request a withdrawal of eligible funds through the available methods. Withdrawals may be subject to identity verification, payment checks, wagering requirements that are clearly disclosed for a promotion, and other lawful controls. The operator may return funds using an appropriate method, including the original payment method where reasonably possible.
You should not treat your account as a bank account. Unless required by law, no interest is payable on money held in an account. You remain responsible for checking that deposits and withdrawals are recorded correctly and for notifying the operator of any apparent error as soon as possible.
Errors, suspicious activity and account restrictions
If a technical, administrative or display error affects a game, transaction, balance or promotion, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. Where an error results in an incorrect credit, you agree that the amount may be removed from your balance.
Crown Gold Casino may suspend, limit or close an account where it reasonably suspects a breach of these terms, multiple accounts, fraud, collusion, abuse of a promotion, unlawful activity, payment misconduct, technical interference or a risk to the integrity of the service. Any action will be taken subject to applicable law and relevant review or complaint processes.
3. Games, promotions and website use
Each game may have its own rules, instructions, return information and eligibility conditions. You should read the displayed rules before playing. Game results are determined by the relevant game system and, where applicable, approved random outcomes. You accept the result recorded by the system unless there is clear evidence of a technical or administrative error.
Promotions, bonuses, rewards and competitions are subject to the specific terms displayed with the offer. These may include eligibility conditions, qualifying deposits, game restrictions, expiry dates, maximum values, contribution rules, play-through requirements and withdrawal conditions. If promotion terms conflict with these general terms, the specific promotion terms will apply only to that promotion.
- You must not abuse an offer by creating accounts, coordinating play or using payment methods for the primary purpose of obtaining an unfair advantage.
- You must not use bots, automated software, scripts, scraping tools or any other method that interferes with normal website operation.
- You must not manipulate games, exploit a vulnerability, reverse engineer the website or attempt to gain unauthorised access to systems or data.
- You must not use the service to harass, threaten, deceive, defame or unlawfully target another person.
- You must not upload or transmit content that is unlawful, harmful, offensive, malicious or likely to compromise the website or another user.
The website and its content are provided for personal use. You must not reproduce, distribute, frame, modify or commercially exploit website material without permission. While reasonable care may be taken to keep information accurate and available, uninterrupted access is not guaranteed. Maintenance, updates, technical faults, telecommunications issues or events outside reasonable control may affect the service.
4. Responsible gambling, privacy and complaints
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, only gamble with money you can afford to lose, and never chase losses. You should not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.
Responsible gambling tools and support options may be available through the website. These can include deposit limits, spend or loss limits, session reminders, time-outs and account self-exclusion. You can use the available tools or request assistance through the support channel published on the website. A self-exclusion or restriction request should be treated seriously, and you must not try to bypass it by opening another account.
Personal information is handled in accordance with the Crown Gold Casino Privacy Policy. Information may be collected and used to provide services, administer accounts, process transactions, verify identity and age, protect the website, meet legal obligations, manage risk and communicate with you where permitted. You should read the Privacy Policy for information about collection, use, storage, disclosure and your available privacy rights.
Questions and complaints
If you have a question, transaction concern, game issue or complaint, contact Crown Gold Casino through the support method shown on the website. Provide enough information for the matter to be investigated, including relevant dates, transaction references and a clear description of the issue. You should keep copies of any records you submit.
Complaints will be reviewed in accordance with the operator’s procedures and applicable requirements. You may be asked to complete identity or security checks before account information can be discussed. Nothing in these terms removes any rights or remedies that cannot lawfully be excluded or limited under Australian law.
5. Liability, termination and interpretation
You use the website and services at your own risk, subject to rights that apply under law. To the extent permitted by law, the operator is not responsible for loss caused by your failure to protect account details, your misuse of the service, inaccurate information supplied by you, interruptions outside reasonable control, or the actions of unauthorised third parties.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, condition, warranty, right or remedy that cannot legally be excluded, restricted or modified. Where permitted, liability may be limited to supplying the service again or paying the cost of having the service supplied again, as determined under applicable law.
You may stop using the website at any time and may request account closure through the available support process. The operator may close or suspend an account in accordance with these terms and applicable law. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, responsible gambling restrictions, privacy or prohibited conduct.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue. A failure to enforce a provision immediately does not constitute a waiver of the right to enforce it later. These terms should be read together with the information and policies published on the Crown Gold Casino website.
By continuing to use Crown Gold Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to you and agree to comply with them. If you do not agree, do not register, deposit funds or use the services.