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Responsible Gaming
Gamble for entertainment
Gambling can be enjoyable when it remains one of several leisure activities in your life. Casino games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy for winning, and previous results do not change the odds of future results. A run of losses does not make a win due, just as a previous win does not make another win more likely.
Crown Gold Casino does not present gambling as a way to earn income, recover losses or improve your financial position. Only use money that is available for entertainment after essential expenses, savings and other financial commitments have been considered. Never use money intended for rent, bills, food, education, medical costs or other necessities.
- Set a budget before you begin and treat it as the maximum amount you may spend.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and household finances.
- Do not chase losses by increasing your bets or playing for longer.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for other purposes or sell belongings to fund gambling.
- Balance gambling with work, study, family, friends, exercise and other interests.
- Do not gamble to escape personal problems or uncomfortable feelings.
If you choose to play, make decisions based on your budget and personal limits rather than emotions or the hope of changing an earlier result. Stop when you reach your planned limit, whether you are winning or losing.
Set limits and take breaks
Personal limits can help you remain aware of how much time and money you are spending. Before playing, consider setting a deposit, spending or loss limit, where available, and decide how long you intend to play. A limit works best when it is chosen in advance and treated as a firm boundary.
Useful steps before playing
- Decide the maximum amount you can afford to lose without affecting your usual commitments.
- Choose a playing period and record when you started.
- Review the available account controls and select limits that match your budget.
- Use a separate entertainment budget rather than accessing additional funds during a session.
- Stop when your limit or planned session time is reached, whether you are winning or losing.
Account controls may include options such as deposit limits, spending limits, session reminders, cooling-off periods or account closure. The availability and operation of particular controls may depend on the service and applicable requirements. Review the relevant information on the site or contact support through an available channel if you need help understanding an account feature.
A break from gambling can be helpful even when there has not been a serious problem. A cooling-off period allows you to step away, review your spending and decide whether gambling still fits comfortably within your life. Account closure or self-exclusion may be more appropriate if you do not feel able to control your gambling.
Do not create another account or use another person's account to avoid a limit, break or exclusion. Do not gamble on behalf of someone else, and do not allow another person to gamble through your account. Keeping your account information private helps protect you and supports responsible account management.
Recognise the signs of harm
Gambling can become harmful when it affects your finances, relationships, health, work, study or daily responsibilities. The issue is not only how often you gamble. The amount of time, money and emotional energy involved can also be important. You do not need to wait for gambling to cause a major problem before taking action.
Consider taking a break and seeking support if you notice one or more of the following signs:
- You spend more money or time gambling than you intended.
- You regularly think about gambling, plan your day around it or feel restless when you cannot play.
- You increase your bets to achieve the same level of excitement.
- You try to recover losses by gambling again, often with larger amounts.
- You hide or minimise your gambling, spending or losses.
- You borrow money, miss payments or experience financial pressure because of gambling.
- Gambling causes conflict with family, friends, colleagues or other people close to you.
- You miss work, study, appointments or ordinary responsibilities.
- You feel anxious, low, irritable, guilty or distressed because of gambling.
- You have tried to stop or cut back but have not been able to do so.
Speaking with someone early can make it easier to understand what is happening and choose practical next steps. A trusted family member, friend, doctor, qualified health professional or gambling support service may be able to help. Asking for support is a positive step and is not a sign of failure.
If gambling is causing immediate financial, emotional or personal danger, stop playing and seek urgent assistance through appropriate Australian emergency or crisis support services. If you feel unsafe or have thoughts of harming yourself, contact emergency services or a crisis service without delay.
Support and account protection
Support is available across Australia for people affected by gambling, as well as for family members and friends. Gambling Help Online and other recognised Australian gambling support services provide information, counselling and guidance through channels that may include online resources, telephone support and professional assistance. You can also speak with your doctor or another qualified health professional.
If you are supporting someone else, avoid lending money to fund gambling or covering up gambling-related problems. Encourage an honest conversation, protect shared finances where appropriate and suggest professional support. You cannot control another person's decisions, but you can set clear boundaries and look after your own wellbeing.
Keep your account secure
- Use a strong, unique password and keep it confidential.
- Do not allow other people to access or use your account.
- Check your account activity and personal information regularly.
- Tell the operator promptly if you notice activity you do not recognise.
- Keep your devices and software updated and use secure connections where possible.
- Do not gamble on behalf of another person or allow another person to gamble through your account.
Crown Gold Casino aims to provide clear responsible gaming information and promote informed decisions. We may apply account checks, restrictions, interruptions or other measures where required by applicable rules, our procedures or information available to us. Responsible gaming tools are designed to support your choices, but they are not a substitute for personal budgeting or professional help.
If you decide that gambling is no longer right for you, consider using the available account closure, cooling-off or self-exclusion options and remove access to gambling environments where practical. Taking a break is a positive step. Your health, safety and financial wellbeing should always come first.