Cookies Policy | Crown Gold Casino

About cookies

Cookies are small text files or similar data files that may be placed on your computer, mobile device or other internet-enabled device when you visit a website. They allow a website to recognise a device, remember certain information and support particular functions. Some cookies are placed by the website you are visiting, while others may be placed by service providers that help operate, measure or improve the website.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains may vary depending on its purpose and the settings used by the relevant service.

We may also use technologies that perform a similar function to cookies, including pixels, tags, software development kits, local storage and device or browser information. In this policy, we use the term cookies to refer to cookies and these similar technologies unless the context requires otherwise.

How cookies support our website

Cookies can help Crown Gold Casino provide a consistent and secure online experience. They may enable pages and features to work correctly, remember preferences, understand how visitors use the website and identify technical issues. They may also assist with security, account protection, fraud prevention and compliance processes. The specific cookies used may change as our website, technology and services develop.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for the basic operation of the website or particular services. They may support account access, session management, security controls, navigation, load balancing, accessibility features and other essential functions. Without these cookies, some parts of the website may not operate as intended. Because they are necessary, they may not be disabled through certain cookie preference tools, although you can usually control cookies through your browser settings.

Functional or preference cookies

Functional cookies help remember choices you make, such as language, region, display preferences or other settings. They can make your next visit more convenient and help us provide features you have requested. If you refuse or delete these cookies, some preferences may not be retained and you may need to make the same choices again.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information about pages visited, time spent on pages, navigation paths, browser type, device information and general interaction patterns. We use this information in an aggregated or otherwise limited form to assess performance, identify problems, improve content and make the website easier to use.

Security, fraud prevention and compliance cookies

Some cookies or similar technologies may be used to protect users and the website. They can help detect unusual activity, prevent misuse, support identity and account checks, protect transactions and maintain the integrity of our services. These technologies may also assist with age, location, responsible gambling or other checks where relevant to the operation of an online gambling service and applicable requirements.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help us understand the effectiveness of campaigns, limit repeated advertising, measure visits from promotional channels or present information that is more relevant to your interests. These cookies may be set by us or by third-party services acting on our behalf. We do not use cookies to remove your responsibility for making informed choices about gambling, and marketing preferences do not change any account, eligibility or responsible gambling requirements.

Third-party technologies and information collected

Some features of the website may rely on third-party providers. These providers may use their own cookies or similar technologies to deliver services such as website hosting, security, analytics, communications, content delivery or technical support. A third party may collect information in accordance with its own privacy notice and terms. We encourage you to review the information provided by those third parties where appropriate.

Depending on the technology and the settings applied, cookie-related information may include an online identifier, device or browser details, approximate location, pages viewed, referral information, interaction data and technical logs. Information collected through cookies may be combined with other information we hold where this is permitted and reasonably necessary for the purposes described in our Privacy Policy.

Cookies do not usually contain information such as your full name or password in plain text. However, information connected with a cookie may be associated with an account or device. You should use a secure device, keep your login details confidential and sign out when using a shared device.

Why we use cookie information

To provide, maintain and secure website functions.
To remember settings and improve your browsing experience.
To understand website use and improve performance.
To investigate errors, prevent misuse and support fraud detection.
To support account, age, location and compliance processes where applicable.
To measure communications and promotional activity where permitted.
To meet legal, regulatory, security and operational obligations.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, you can use it to accept, reject or adjust optional cookie categories. Your choices may be saved in a preference cookie so that the notice does not appear repeatedly. Strictly necessary cookies may continue to operate because they are required to provide requested services and maintain website security.

Browser controls

Most browsers allow you to view, block, delete or restrict cookies through their privacy or security settings. You can usually choose to block all cookies, allow only first-party cookies, delete cookies when the browser is closed or receive a notification before a cookie is stored. Instructions vary between browsers and devices, so you should check the relevant browser provider's guidance.

If you disable or delete cookies, some website features may not work correctly. You may be signed out, lose saved preferences, need to repeat verification steps or experience reduced functionality. Blocking cookies may not prevent all forms of data collection, including information collected through server logs or other technical methods.

Mobile devices

Mobile operating systems may provide settings for advertising identifiers, app permissions and tracking preferences. These controls are managed by the device or operating system provider and may not affect every website technology. You should review the privacy settings available on your device and any relevant application settings.

Your cookie choices are separate from responsible gambling choices. Disabling cookies does not close an account, cancel a restriction, remove a self-exclusion request or prevent us from carrying out required security, identity or compliance checks. If you need help with responsible gambling controls, use the relevant tools and information provided on the website.

Changes, privacy and contact information

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, services, legal obligations or privacy practices. When we make changes, we will publish the updated version on this page and revise the effective date or other notice where appropriate. You should review this policy periodically so you understand how cookies may be used.

Our Privacy Policy explains in more detail how Crown Gold Casino collects, uses, stores and discloses personal information, as well as the rights and choices that may be available to you under applicable Australian privacy law. If there is an inconsistency between this policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that issue.

If you have a question about cookies, privacy or your preferences, please use the available support or privacy contact options displayed on the Crown Gold Casino website. Do not include sensitive account information unless it is requested through a secure channel. We will handle enquiries in accordance with applicable requirements and our published privacy practices.

Key points to remember

Cookies help the website operate, remain secure and remember selected preferences.
Optional cookies may be controlled through available preference tools or browser settings.
Disabling cookies can affect website functionality and may require settings or verification steps to be repeated.
Third-party providers may use their own technologies under their own privacy information.
This policy may change as our technology and services develop.